PURCHASE POLICY

Effective March 1, 2018

 

The following is designed to ensure your satisfaction and understanding of the purchase process on The Social ticket sites www.thesocial719.com, Eventbrite, Ticketmaster, Ticketfly, Stubhib, and 719co.com. If you have any questions, please contact us directly. Your purchases on our Site are subject to these terms. Please also review our Terms of Use, which govern your use of our Site.

 

Currency

All ticket prices for events that occur in the United States are stated in U.S. Dollars. 

 

Payment Methods

We accept several methods of payment to accommodate your needs. The Social accepts American Express, Visa, MasterCard, Discover, gift cards, and gift certificates for qualifying events.

 

 

Who You Are Buying From

Ticketfly and Eventbrite sometimes tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so are void acts as the agent to those to those who provide events, such as artist representatives and fan clubs, and promoters ("Event Providers"). When you purchase a ticket for an event,  The Social will be handling the transaction and collecting payment for the Event Provider on our authorized sites. The Event Provider might also have a place of purchase for the event.

 

Pricing and Availability

We sell tickets on behalf of Event Providers, which means we do not always set the ticket prices or determine seating locations, except under some circumstances where we may also be promoting an event. Tickets are generally sold through several distribution points, including online, phone centers, retail locations and box offices. Most distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, we do not always control this inventory or its availability. 

 

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your purchase through customer service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

 

Service Fees and Order Processing Fees

Tickets purchased or directed from our Site are typically subject to a per ticket service fee and a non-refundable per order processing fee. In many cases, delivery prices will also be owed. You may be able, in some instances, to purchase tickets directly from the venue box office without paying our service fee. When purchasing tickets on our Site, you are limited to a specified number of tickets for each event (also known as a "ticket limit"). This ticket limit is posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.

 

Opening Acts / Festival Acts

Opening acts or guests may sometimes tour with headlining performers or events. We are not always made aware of opening acts or the length of their performances. Opening acts, as well as festival performers, are subject to change or cancellation at any time without notice. No refund will be owed if an opening act or festival performer is changed or canceled.

 

Canceled and Postponed Events

 

Occasionally, concerts are canceled or postponed. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that event. For exact instructions on any canceled or postponed concert, please check the information online, contact us at purchase@thesocial719.com or (719) 597-9884.

 

If an event is canceled, and you purchased your ticket through The Social, our phone center will issue you a refund to the credit card, debit card or gift card that you used to purchase that ticket. If a ticket was purchased through a retail location, please contact us for a refund.

 

If the event was moved or rescheduled, the Event Provider may set refund limitations. Please contact us for more information or to request a refund if you cannot attend the rescheduled event. Please make sure to include/provide your account number so we can expedite your refund if applicable.

 

Refunds and Exchanges

Before purchasing tickets, carefully review your event and seat selection. There are no refunds on ticket purchases. Policies set forth by Event Providers generally prohibit us from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. You may do one exchange per person, per event. A per ticket exchange fee will apply. In addition, we may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price. There are no refunds, returns or exchanges for digital downloads or festival packages.

 

You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek an exchange from us when we are prohibited from providing one by its clients, and you will not dispute or otherwise seek a "chargeback" from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be canceled, and we may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.

 

If we issue you a refund for a ticket due to a canceled or postponed the event, we will issue a refund of the ticket's face value paid (or, if a discounted ticket, then instead the discounted ticket price paid), all service fees. In no event will delivery charges or any other amounts be refunded. For ticket insurance refunds, please contact the insurance provider. If a refund is issued, it will be issued in check or cash form, and not the method of payment that was used to purchase the tickets. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed the event.

 

Delivery Options

Different combinations of delivery methods may be offered, depending on factors that include the venue how much time is left before the event starts, whether it is a holiday season and the nature of the demand for the event. Please carefully review the list of delivery methods offered during the purchase process. For security purposes, we can only ship tickets to the billing address on file with the credit card company that is used for your purchase.

 

Generally, some of the following delivery methods may be offered:

 

  • Mobile - for events that occur in the venue has installed and enabled equipment necessary to support this technology.

  • Standard Mail - for events only if you make your ticket order at a time that is sufficiently before the date of the event. If the event is in the United States, then you will only be able to use this method if you have a United States or Canadian billing address.

  • Print-at-Home - for events the venue has installed and enabled equipment necessary to support this technology.

  • Will Call - for events that occur in Colorado Springs.

  • UPS - for purchasers who use a United States billing address.

 

Pricing and Other Errors

If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this Site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website or other The Social operating system.

 

Multiple Browser Windows

When ordering tickets online with us, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.

 

Limitation of Liability

Miscellaneous items may fly into the spectator area during an event and injury can occur. Stay alert at all times before, during and after events and performances. If struck, immediately ask an usher for directions to a medical station. You voluntarily assume all risks and danger incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against us, management, facilities, leagues, artists, other participants, and all of our respective parents, affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor. You bear all risks of inclement weather. Event date and time are subject to change. See the Limitation of Liability section in the Terms of Use for additional limits on our liability.

 

License; Ejection and Cancellation; No Redemption Value.

 

You agree to comply with all of the Event Providers' applicable rules, policies, terms, and conditions ("Event Provider Rules"). Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider Rules. Breach of terms or rules will terminate you attending the event without refund. A ticket is a revocable and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash.

 

Recording, Transmission, and Exhibition

You agree that the event for which you purchase tickets can be a public or private event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us and the Event Provider (s) to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.

 

You Are Subject to Search

You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.

 

Unlawful Resale of Tickets; Promotions

Unless formal written authorization is given by us sweepstakes of tickets is grounds for seizure and cancellation without compensation. Certain maximum resale premiums and restrictions may apply in some states and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, authorized partners or from the venue box office to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests or copy Unlawful resale (or attempted resale), or counterfeit.